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Access Corrections

Customer Service can be reached by:

EMAIL: customerservice@accesscorrections.com

PHONE: 1-866-345-1884

For those making Idaho PSI Payments ONLY:

If you are making a Idaho PSI Payment and have a question, Customer Service can be reached at: 1-855-745-3414.

For those making deposits at Texas Facilities ONLY:
If you are making a deposit at a Texas facility and have a complaint, first contact the consumer assistance division of Keefe Commissary Network, L.L.C. at 1-866-345-1884 or customerservice@accesscorrections.com . If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to:  Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov.

For Colorado Customer Complaints ONLY:
COLORADO DIVISION OF BANKING, COLORADO MONEY TRANSMITTERS ACT CUSTOMER NOTICE
Entities other than FDIC-insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds and other instruments for the payment of money or credit are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Colo. Rev. Stat. § 12-52-101, et seq.
 
If there are questions or concerns regarding a transaction with a licensee, please contact the Colorado Division of Banking via telephone at (303) 894-7575 or by mail at: Colorado Division of Banking, 1560 Broadway, Suite 975, Denver, Colorado 80202. Consumer complaints should be in writing, providing as much detail as possible. Please include the following information: (1) The name of the institution and the name of any person(s) at the institution with whom the complainant has had contact. Please include telephone number(s) and addresses; (2) A complete description of the complaint and any efforts that have been made to resolve the complaint directly with the institution; (3) Copies of any available documentation supporting the complaint and efforts toward resolution; and/or (4) any suggestions regarding a preferred resolution of the complaint.

California Residents

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Institutions at its toll-free telephone number 1-800-622-0620, by email at consumer.complaint@dfi.ca.gov, or by mail at Department of Financial Institutions, Consumer Services, 1810 13th Street, Sacramento, CA 95811.

Maryland Residents

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Keefe Commissary Network, L.L.C., money transmission services at: Commissioner of Financial Regulation, Attention: Complaint Unit, 500 North Calvert Street, Suite 402, Baltimore, Maryland 21202 You may also contact Maryland via telephone at: (888) 784-0136.